All attempts will be made to assist with and solve issues that are brought up as part of the engagement of our consulting services.  However, because every issue or situation is unique for each individual or organization that engages us for consulting services, we cannot and do not guarantee a successful outcome of every consulting engagement.  

Each individual or organization will have variations in the factors that contribute to the success, usability, and proper functioning of all parts of the system.  These factors include and are not limited to:

  • Internet provider speed for each user (upstream and downstream)
  • packet delay (latency) between user and server or user and user
  • amount of packet jitter (variations in latency) between user and server or user and user
  • audio equipment in use by any and all users (audio interface, mic, and so on)
  • router type, age, and capability for handling the type of data traffic that JackTrip requires
  • Limitations on packets per second in all routers that are brought into a connection between a user and a server, or a user and another user (generally applies to each user’s Internet Service Provider)
  • Internet Service Provider limits on traffic throughput per connection
  • Time-of-day based changes in data speeds or throughput within a user’s Internet Service Provider
  • Other sources of data traffic going through a user’s local router that may be in effect during JackTrip sessions or JackTrip troubleshooting (gaming, streaming video, dropbox and similar services running, and so on)

Additionally, each user or organization brings varying levels of technical skills which may be required in order to obtain a successful outcome of a consulting engagement.  The skill levels may be in any of the technologies involved, be they software, hardware, networking, or other skills required for ensuring a successful outcome in each individual’s or organization’s system.

The abovementioned skill levels necessarily determine the outcome of consulting and may contribute to extra consulting time being required in order to properly address the issue(s) for which an individual or organization engaged our consulting services.


Fees are charged hourly in advance of us providing consulting services, with a minimum 1-hour engagement. All reasonable attempts will be made to solve issues within the first hour, but due to the factors mentioned above, additional consulting time engagements may be required to address the issue.

Although we believe the price is fair for the value that you receive, you understand and agree that the purchase price for our consulting services has been arbitrarily set by us.

No liability for any errors or omissions

We provide information for educational purposes only.

Information provided during consulting engagements does not constitute legal, professional or commercial advice.  The information provided during consulting is for general information purposes only.  We assume no responsibility for errors or omissions in any information provided as a part of any consulting engagement.

We assume no legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed, nor does it represent that its use would not infringe privately owned rights.

We assume no responsibility for any losses or damages resulting from your use of any website, URL link, verbal or textual or pictorial information, conveyed during any consulting engagement.

While every care has been taken to ensure that information conveyed in any consulting engagement is useful and accurate, we give no guarantees, undertakings, or warranties in this regard, and do not accept any legal liability or responsibility for the content or the accuracy of the information so provided, or, for any loss or damage caused arising directly or indirectly in connection with reliance on the use of such information.

Any views, opinions or guidance indicated verbally, stated in wirting, transmitted, or otherwise conveyed during any consulting engagement are provided for information purposes only, and do not purport to be legal and/or professional advice or a definitive interpretation of any aspect of issues for which our consulting services are engaged.  

We do not assume any legal liability or responsibility for the accuracy, completeness, or usefulness of any information, apparatus, product, or process disclosed, nor do we represent that its use would not infringe privately owned rights.

Third Party Company and Products (Real and Fictitious)

We may refer to external sources of information during any consulting engagement, either verbally, via email or text, sources online or offline, and we do not guarantee the accuracy, relevance, timeliness, or completeness of any information in these external sources.

Reference to or mention of any third party companies, or specific products, processes or services, by trade name, trademark, manufacturer, or otherwise, does not necessarily constitute or imply an endorsement, recommendation, or favoring of such companies, products, processes, or services.

Unless clearly stated otherwise, all third party products and/or services mentioned must be ordered directly from the vendor and all licenses and warranties take place between you and the vendor.

We accept no liability whatsoever for the use or misuse of any third party sources of information, third party companies’ offerings, products, processes, or services.


In no event shall we be liable for any special, direct, indirect, consequential, or incidental damages or any damages whatsoever, whether in an action of contract, negligence, or other tort, arising out of or in connection with the consulting service or its contents.

We reserve the right to make additions, deletions, or modifications to the contents of our  consulting services and information conveyed at any time without prior notice. 

Termination of Consulting Agreements

Either party may terminate a consulting engagement without the issue for which consulting has been engaged, without the issue being fully solved.  In case of engagement termination by either party before an issue is solved, no refunds will be provided.